Answers to Frequently Asked Questions (FAQ's)
1. Do I have to be a customer of 01.com to participate in the Program?
Yes. The program is only for 01.com clients, including those currently using our shared hosting, server care, help desk or Zimbra licensing services and products.
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2. How long does it take to get paid?
A PayPal account is required for program participation, to facilitate and track payments.
Referrers are normally paid within 90 days of sales, once past a 30 day free trial and 2 or 3 successful monthly collections.
Resellers are normally paid in the same month of collection, automatically through PayPal.
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3. What happens if there's a problem?
You have a dedicated Channel Manager to resolve issues, answer questions, and direct you to the right resources. While our support team is available 24/7, the Channel Manager is normally available M-F, 9AM to 6PM CST. You may contact the Channel Manager through our contact us page.
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4. What's the approval process? How long does it take?
If you meet the basic requirements for becoming a Referrer, you will normally be approved the same day as your application. The Channel Manager normally reviews applicants within 48 hours M-F, 9AM to 6PM CST, and will contact you soon thereafter.
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5. If I get promoted from Level 1 to Level 2, do I earn the new commission rate on revenue from clients I've signed up in the past?
Moving forward after the date of your promotion, yes, the new commission rate is applied to all future sales.
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6. Can I brand your Zimbra hosting services as my own and resell it?
At this time, no. Our shared hosting environment is not yet designed for "white label" resale, although there are alternatives we may provide, please see below.
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7. Can you help me support my own Zimbra hosting services?
Yes! We can install, configure, brand and maintain your own Zimbra server(s) for you, so that you can charge and collect whatever you like for Zimbra hosting services. We deliver this service for a number of companies internationally. We will assist you as you need, providing at your option any one or more of the following services to compliment those you'd like to deliver yourself:
1. Hosting and server specification
2. Installation, configuration and branding
3. Remote server administration, backup MX & monitoring
4. Integration and custom development
5. Branding and documentation
6. Help Desk support (only as 01.com, however)
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8. Can I just buy 24/7 Zimbra help desk support from you for my customer?
Yes. We charge per user, monthly, depending on the number of users you'd like for us to support, with a minimum. Please contact us with a description of your needs for a quote for services. Note that we only have the systems in place to answer our phone/chat/email as 01.com.
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9. Is there a conflict of interest for consultants who earn commissions while influencing their clients' purchase decisions?
Good question! We hope not, and have designed the program to discourage even the appearance of such a conflict of interest. Because only existing customers can participate, it's assumed you wouldn't be using the service unless you believe it's the best available.
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10. Can I earn commissions for selling more than just your shared hosting services?
Affirmative! As a Referrer, you can earn material one-time commissions, and as a Reseller your percentage commission applies to Zimbra-related services, including licensing, professional services (consulting) and server care. Please see our Affiliate Agreement for more information and details.
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